Effective Date: 19/01/2026
Clearwater Activity Centre (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal information you provide to us.
1. Information We Collect
We may collect and process the following data about you:
- Identity Data: Name, date of birth, and gender.
- Contact Data: Billing address, email address, and telephone numbers.
- Financial Data: Bank account and payment card details (processed securely by our third-party payment providers).
- Health Data: Medical information relevant to participating in physical activities, which is collected strictly for health and safety purposes.
- Visual Data: Photographs and video footage taken on-site.
2. How We Use Your Data
We use your data to:
- Process and manage your booking.
- Ensure your safety during activities (e.g., using medical information to assess risk).
- Contact you regarding your booking or changes to our services.
- Comply with legal and regulatory obligations.
Photography and Promotion We may take photographs or videos during activities for promotional purposes, including use on our website, social media channels, and marketing materials. By participating in our activities, you acknowledge that you may be photographed. If you do not wish to be photographed, please inform a member of staff upon arrival.
3. Data Sharing
We treat your data with strict confidentiality. We do not sell your data. We only share your personal data with third parties in the following specific circumstances:
- Spring Valley Lakes: We may share relevant booking and operational data with Spring Valley Lakes to facilitate site management, safety coordination, and the delivery of shared services.
- Essential Service Providers: We may share data with third parties who provide services on our behalf, such as payment processors, booking system providers, and insurance companies. This is strictly limited to what is necessary for them to perform their services.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., police or emergency services).
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Legal Rights
Under the UK General Data Protection Regulation (UK GDPR), you have rights including:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of the personal data that we hold about you.
- Right to Erasure: Request the deletion of your personal data where there is no good reason for us continuing to process it.
- Right to Object: Object to the processing of your personal data for marketing purposes.
To exercise any of these rights, please contact us at (Placeholder as email not setup).
7. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Clearwater Activity Centre Spring Valley Lakes, Rheola Farm Glyneath Lakes, Glynneath, Neath SA11 4DY, 07794 452192 [Insert Email Address]